Soo here's the deal. I bought a rogers phone at The Source at the end of December since I wasn't sure if I wanted to renew my contract with them. Remember my whole drama with Rogers in Feb of last year? Well unfortunately I decied to stick it out with the devil aka Rogers. At the end of the day, I have a sweet plan with with them that costs me a little over $40 a month and I basically never go over my minutes or texts, and have voicemail and call display, ect. I was on the fence about renewing my contract. I figured I'd just buy a phone & use it & then cancel if I had Rogers drama again since I wouldn't be on a contract any more. Well a few weeks later (aka now), I figured I'd just bite the bullet & commit to a contract. So a phone for free from doing a hardware upgrade and signing my life away for three more years.I assumed I could return my phone at The Source since I hadn't used it yet and it was less than thirty days (which it says on the reciept is required for a full refund). Well I take it to The Source and they basically tell me I am shit out of luck because they are now owned by bell and sell bell phones so they won't take my phone back. WTF? It says specifically on the reciept that I can return it if it's less than 30days and less than 30mins on the phone. I hadn't even touched the phone & it was way less than 30 days! How the hell was I supposed to know that in Jan 1st, they'd decide they would no longer be responsible for rogers. I put up a big stink at the store & they brought out some sheet on a letter head that said as of Jan 1, 2010 they wouldn't be carrying rogers products, yada, yada, yada. Um that's great but nobody sent me this letter so how the hell am I supposed to know? I knew last year that Bell bought The Source and I knew it was only a matter of time before the stores would start selling their products but I had no idea it would be Jan 1, 2010. Didn't Bell buy The Source in March or April of last year?
Back to the point....The Source basically told me that it sucked to be me and they couldn't do anything. So The Source if you're reading this: I WILL NEVER SHOP AT YOUR STORE AGAIN!!! Best Buy & Future Shop thanks you for your horrible customer service.
I called Rogers and apparently they have a special line set up for this and after much holding and checking with their bosses, they were able to help me out. So my faith in Rogers is renewed a little. Now I have to wait for some UPS label to come, then mail my phone back with the reciept and do the hokey pokey and I should get my money back.
2 comments:
WOW that completely, totally sucks. YOU have EVERY RIGHT to be pissed off at The Source.
Before Christmas, I ordered a couple of things online, and all I had to do was pick them up at the store (Sq 1 location). Well, it literally took them 20 minutes to find the product, and then put up a big fuss because I had noted my husband's name as the pickup contact, EVEN THOUGH the receipt attached to the order clearly showed that I had purchased the items and my Visa was used. They still wouldn't hand it over because I assumed my husband would pick it up, but I happened to be in the mall! AND I HAD ALREADY FREAKIN' PAID FOR IT ONLINE!
So basically after threatening to call their head office to complain about their shitty policy then and there, they handed over the goods. NEVER again!
Wow, I can't believe that especially when the order was your Visa!
This validates my decision to go anti-The Source.
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